Customer Service Representative – B2B Experience – HVAC a Plus!
Our client is a $100m Company who is owned by a Fortune 500 Company. They are seeking a Customer Service Representative to join their team. They recently moved into a brand new absolutely beautiful modern office. This client has one of the best company cultures in Broward County! Qualifications
Ability to work in a team-oriented atmosphere
Ability to handle a fast-paced environment
Exceptional customer service skills including ability to handle heavy volume of calls
Strong time-management and attention to detail
Proficient on computer using Microsoft Suite and ERP systems
Strong verbal and written communication skills
Responsibilities
Customer service representative to work in a dynamic role across multiple functions to ensure a smooth flow in the service department
This includes working closely with critical environments, maintenance, and the dispatch team
The customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoices
This fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as needed
Serves as primary point of contact for customers, technicians, sales representatives, and service managers to support the service team
Foster and maintain business relationships with current and potential customers through excellent customer service
Answering multi-line phones and receives all calls in a pleasant manner
Coordinate scheduling and dispatch service technicians to customer locations accurately for service calls, maintenances, and critical environments
Provides the technician with all pertinent job-related information and documentation so that the technician can perform the work
Reviews open work orders and assists with the dispatch board
Works to help build cross functional relationships with critical environments and maintenance functions into service, sales, and purchasing
Work closely with billing to ensure the invoicing process for customers is correct
Confirms technician’s time daily and ensure that all related service tickets and log sheets are attached to the appropriate work order
Responsible for communication and status updates with all necessary parties (management, sales, purchasing, customers, dispatchers, etc.)
Ensure warranty work is submitted to vendors in the appropriate time frame
Develop and deploy new critical environment, maintenance, and dispatch projects with service PMs
Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all operational resources, and labor hours
Meet with purchasing and service manager as needed to ensure all work schedules are going to be met on time
Provide exceptional customer service skills including the ability to handle a heavy volume of calls while maintaining a positive and upbeat demeanor
Maintain professional demeanor when working both customers and co-workers
Performs other related duties as required