General Manager – Full-service restaurant
General Manager
We are looking for an experienced General Manager capable of leading the restaurant from the opening phase forward and establishing the culture, systems, standards, and identity of the operation.
This is a hands-on leadership position. The GM should operate the restaurant like it is their own business while working within the standards and expectations of the ownership group.
What We’re Looking For
Proven General Manager experience in a high-volume, polished full-service restaurant
Seafood, raw bar, steakhouse, or elevated dining experience strongly preferred
New restaurant opening experience highly preferred
Strong understanding of food, wine, spirits, cocktails, and elevated service
Strong floor presence and ability to control service during high-volume periods
Ability to recruit, train, develop, and retain a strong management and hourly team
Excellent understanding of labor, scheduling, COGS, inventory, purchasing, and P&L performance
Strong understanding of reservation management, pacing, and maximizing restaurant capacity
Extremely organized with strong attention to detail
Comfortable holding managers and employees accountable
Able to establish systems and standards rather than simply inherit them
Strong guest recovery and problem-solving skills
Genuine hospitality mentality with the ability to create memorable guest experiences
Comfortable working closely with culinary leadership and senior leadership
Ability to think beyond daily operations and contribute to the continued growth of the restaurant
Protecting the asset of the business through all avenues including but not limited to ABC regulations, theft, and overall workplace culture
Work directly with our HR partner and accounting teams
Core Responsibilities
Oversee all day-to-day restaurant operations
Recruit, hire, train, coach, and develop management and hourly employees
Maintain service, hospitality, cleanliness, and operational standards
Manage scheduling and labor performance
Monitor sales, COGS, inventory, purchasing, comps, voids, cash controls, and other key financial metrics
Work closely with culinary leadership to maintain consistency between FOH and BOH
Manage reservations, pacing, table turns, and overall restaurant flow
Lead management meetings, pre-shifts, training, and continued employee development
Maintain a strong management presence on the floor
Handle guest feedback and recovery while developing relationships with regular guests
Maintain organization, cleanliness, facility standards, and restaurant readiness
Identify operational problems and create solutions before they become larger issues
Develop managers and identify future leaders within the organization
Maintain a positive, professional, accountable workplace culture
Marketing & Community Involvement
Actively represent the concept and brand within the local community
Build relationships with local businesses, organizations, charities, community leaders, and potential partners
Identify opportunities for partnerships, events, sponsorships, and community involvement
Participate in and help develop local store marketing initiatives
Provide ideas, feedback, and operational insight to the DOH marketing team
Identify opportunities to drive traffic during slower periods through events, promotions, partnerships, and programming
Contribute ideas for social media content, special events, menu promotions, holidays, and restaurant happenings
Understand the restaurant’s guest base and provide feedback on what guests are responding to
Develop relationships with regular guests and actively work to turn first-time guests into repeat guests
Serve as a visible ambassador
The GM should constantly be thinking about how to improve the restaurant operationally while making it better known, more connected, and more relevant within its community.