Infrastructure specialist

Education & Experience:
·         3+ years of experience providing Infrastructure support for a complex environment to include Corporate and Retail Operations
 
Skills Needed:
·         Be innovative, positive, proactive, self-motivated and readily embrace change
·         Experience interacting with internal business customers and the IT Team
·         Proven ability to identify requirements needed to develop solutions/enhancements
·         Proven ability to test developed solutions and provide feedback to Infrastructure Team prior to solution deployment
·         Working knowledge of Cyber Security systems and tools is desired
 
Job Duties:
·         Reports to the Team Leader Infrastructure Admin Team
·         Perform day-to-day support of our Infrastructure Environment
·         Tier 2 Support of Helpdesk Escalated Issues with Support of Infrastructure Admin Team
·         Retail Store Hardware Support
·         Participate in Design and Architecture Meetings for Infrastructure Projects
·         Ensure Issues are resolved in a timely manner
·         Perform Monitoring of Infrastructure environment with timely response to automated alerts
·         Plan, prioritize and execute activity associated with assignments
·         Recommend Enhancements/Improvements for “State of Art” Environment
·         Create and Deliver Documentation for changes to Infrastructure Environment
·         Provide courteous, complete and timely support for end users
·         Work well within a team environment and alongside external partners
·         Travel will be required for Corporate/Retail Projects as needed