Sr. IT Manager – ServiceNow Platform
Are you ready to revolutionize the tech landscape as an IT Senior Manager – ServiceNow Platform? Join a global team where innovation meets impact. With a hybrid work model and a commitment to work-life balance, you’ll have the freedom to shape your career while contributing to society.
IMPACT: The IT Sr. Manager – ServiceNow Platform will lead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry best practices. The IT Manager is expected uncomplicate the current state, reduce customizations and bring ServiceNow closer to its COTS version. This person will manage one manager and their team of five developers.
OFFERED: At this company, you will enjoy competitive perks like stock options, bonuses, employee stock purchase plan and and comprehensive benefits, all while collaborating with top-tier professionals in a dynamic environment. If you’re a tech aficionado with a passion for making a difference, this is your chance to shine. Apply now and be part of something extraordinary!
LOCATION: Reston, VA. This is a hybrid role available to local candidates who reside within a 60 mile radius.
WHAT YOU WILL DO:
Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platform
Define platform roadmaps by ensuring scalability, performance, stability, and audit compliance
Lead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilities
Drive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modules
Control platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards
Provide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needs
Oversee the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholders
Manage a team of ServiceNow engineers, providing mentorship, guidance, and career development
Work closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform success
Engage with executive leadership to understand business objectives, providing solutions that deliver tangible value and measurable outcomes
Coordinate with business and IT stakeholders to ensure clear communication regarding project status, challenges, and milestones
Establish governance and best practices to continuously improve platform performance and operational efficiency
Stay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platform
Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems
IDEAL PROFILE
10+ years of experience with ServiceNow, including deep expertise in ITSM, ITAM, SecOPs, GRC, and TPRM modules
Strong experience in architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations
Verifiable experience managing and mentoring technical teams, ensuring a collaborative and high-performance culture, while delivering large-scale projects
Proven ability to meet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision make
Proficiency with scripting languages (JavaScript, Glide, etc.) in the context of ServiceNow platform development and Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and knowledgeable of the Change Request Management processes
Experience integrating ServiceNow with external systems via REST/SOAP APIs, Integration Hub and Spokes
Adept with Agile, Scrum and Kanban development methodologies
Excellent verbal and written communication skills, with the ability to present complex technical concepts to business leaders and stakeholders
CERTIFICATIONS (are a BIG plus):
ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ITIL v3/v4
Certified Technical Architect (CTA)
EDUCATION: Bachelor’s degree in IT, Business, or related field preferred or equivalent work experience
LOCATION: Reside within a reasonable commute to Reston, VA (60 mi)
WORK AUTHORIZATION: US Citizen/Green Card holder preferred.